FAQs

Yes, our knowledgeable staff can help you choose furniture that fits your space, style, and outdoor lifestyle.

Yes, we encourage customers to visit our showroom to see, touch, and experience our patio furniture in person before making a purchase.

While Outback Patio Furnishings strives to maintain a wonderful selection of patio furnishings ready for you to enjoy right away, we understand we may not always have the exact fabrics, colors, or pieces that best fit your space. That’s where our special orders come into play, giving you the opportunity to personalize your furniture to match your style, your taste, your budget, and your layout.

Please note that special order items require a 50% down payment at the time of ordering.

Yes, delivery options are available. Please contact our team regarding delivery, pricing, and scheduling details.

Out Back Patio Furnishings is a partner of Synchrony Bank. As such, we are able to provide financing of your purchases for up to 6 months, interest-free. Ask us for details.

OutBack Patio Furnishings proudly stands behind our merchandise, and we are committed to providing outstanding service to you, our customer. All warranties are offered and controlled by the furniture manufacturer, so please be sure to ask about warranties provided with your selections.

With our commitment to providing the best customer service, we will represent you and your needs with the manufacturer to ensure a satisfactory outcome, should there be an issue (we trust there won’t be one). Each manufacturer’s claim process has different requirements and policies, so we will review them with you to ensure you have the best representation, should a claim on your warranty coverage need to be made.

We handle these details for you and file the claim with the manufacturer. As our customer, we are your advocate with the factory, and will do our very best to take care of your issue in the most beneficial way. It is our goal to make the warranty claim process as smooth and timely as possible.

We believe that your outdoor space should be a source of joy and relaxation. That’s why we’re committed to ensuring you’re entirely satisfied with your patio furniture. Our team is ready to assist you in finding the perfect pieces that match your style and comfort.

We understand that sometimes, even the most promising choices might not work out as planned. That’s why we offer a hassle-free, 15-day return policy on all new purchases.

Your satisfaction isn’t just our priority – it’s our passion.

Replace, refresh, and renew your sling patio furniture. While your slings should last for many years, your frames are designed to last much longer. Out Back Patio Furnishings is happy to help you choose a new fabric for your chairs that will give them a new look and a new life. If you purchased your original chairs from us, we will have a record of your purchase, and may be able to order new replacements straight from your original order information.

If you purchased your chairs elsewhere, we will either need to receive a copy of your invoice or a picture of the furniture pieces, to help identify the specific pieces of furniture you would like to update. In most cases, we will need measurements of your specific slings. We provide a sling replacement service starting at $45/chair, which is a great bargain based on the time it would take you to investigate, send specs, and order a new sling. Call us today to schedule an appointment! We’ll have your old sling patio furniture looking brand new again in no time.

While our cushions are designed to last for many years, we know that sometimes it’s just time to replace cushions or refresh them. Out Back Patio Furnishings has several outdoor fabric vendors, including Sunbrella. Visit our location to view our swatches, where you can touch, feel, and appreciate the quality and durability.

With Sunbrella fabrics, your first line of defense should be a mild detergent like Dawn mixed with water and applied using a soft brush. Follow the instructions with a thorough rinse of clean water and allow your cushions to air dry.

For stubborn stains, please check out the Sunbrella Stain Chart.